FAQ

  • I would like to designate a delivery company of my choice.

You can choose between EMS and DHL.

If you want to choose DHL, please contact us to find the shipping fee.

 

  • I would like to designate a delivery date.

You cannot designate a delivery date in the case of EMS.

 

  • I would like to know how much time it takes to ship an order after it is placed.

It takes about one to five business days to ship except during busy seasons.

 

  • I would like to know how long it takes for my item to arrive.

It will be shipped from Kyoto City. Please enter the region of your address to find out how long it will take.

If you choose DHL, please refer to this.

Delivery may be delayed by an unexpected trouble as it is shipped internationally.

 

  • I would like to know where my shipped item is now.

We send you a tracking number so that you can find where your order is.

 

  • Since it is a gift, I do not want you to enclose a document showing its price.

Please write your instruction in the remarks at the gift wrapping.

 

  • Am I required to pay the duty?

You may be required to pay the duty in some cases if you use EMS.

You are required to pay the duty if you use DHL.

 

 

Contact Us

http://www.usaginonedoko.net/en/contact/